Q&A
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How can we help?
Below are several questions we get regularly, as well as some basic information on Cap Cana.
There is an ATM machine located in the lower level of the lobby building near the Fitness Centre
The climate in Cancun and the Mayan Riviera is semi-tropical, with an average yearly temperature of 78 degrees Fahrenheit (26°C), which can rise to 95°F (35°C) in summer.
Yes, we will be providing information opportunities for off-site excursions for individuals and or groups in advance. Please see the Excursion page on this web site. You will also be able to sign up for tours once you arrive at the GLP Hospitality Desk located at the resort or with the Tour Company on property located at the resort. You may also want to customize a private small group tour in advance. Please call us at GLP for assistance and suggestions.
There is a Doctor on property 24/7, their office is located at the lobby by the Gym.
You can get assistance by heading to the concierge desk at the lobby or dialing 0 from the room.
The Doctor’s fee are the following:
Appointment at the Doctor’s office: $170USD
Doctor attending to a guest room: $200USD
Doctor assistance either at the room or his office after 6pm: $200USD
Please note that the rates are subject to change.
Smoking, including guest room balconies, is prohibited anywhere on the property except for the Hilton's motor lobby by the bellman's counter.
Cabanas by the pool are currently first come first serve.
Tipping is entirely at your discretion, reflecting your satisfaction with the service.